FAQ
1. Can I customize a tote bag?
Yes! Customization is a key feature at Jazaab by Jia. You can personalize your tote bag with custom designs, colors, text, and additional features like pockets or special compartments. Simply contact us to discuss your design preferences before placing an order and feel free to share your idea in detail our customer support guide at our best .
2. How long does it take to receive my custom order?
As each product is handcrafted, it takes approximately 3 weeks to process and deliver your custom tote bag. The detailed embroidery and personalized features require time to ensure high quality.
3. Can custom-made items be returned or exchanged?
No, unfortunately, custom-made or personalized items cannot be returned or exchanged, as these items are created specifically for you. However, if there’s an issue with the quality of your item, please reach out to us, and we’ll do our best to assist.
4. What if I receive a damaged or incorrect item?
We thoroughly inspect all products before shipping. However, if you receive a damaged or incorrect item, please contact us within 7 business days to initiate a return or exchange. We’ll provide you with a return shipping label and process the refund/exchange once we’ve received and inspected the item.
5. How do I care for my tote bag or pouch?- To keep your tote bag in excellent condition: For hand-embroidered or hand-painted bags, we recommend spot cleaning with a damp cloth.
- Avoid machine washing or harsh chemicals, as they can damage the fabric or design.
- However our bags are washable we do use premium quality fabric paints for our bags .
6. Do you ship internationally?
Yes, we offer international shipping! Delivery times and shipping costs will vary depending on your location. Feel free to contact us for specific details regarding international orders.
7. What payment methods do you accept?
We accept various payment methods, including bank transfers, cash on delivery (COD) within Pakistan.
8. Can I cancel or modify my order?
Once your order is confirmed, we begin the production process. If you wish to modify your order, please contact us within 24 hours. After this period, customization work may have started, and modifications or cancellations may not be possible.
9. Do you sell in wholesale rate ?
Yes, we do! If you're interested in placing a bulk order or wish to collaborate for wholesale opportunities, please get in touch with us for more details. We offer special pricing for bulk purchases.
10.Can your bag carry my laptop ?
Yes for sure , our bag are made with heavy material and can carry upto 5kg of weight . Also our bags are lined with nylon fabric for safety measures and are waterproof.