Return/Refund policy
- Custom-Made Items: Custom-made or personalized products cannot be returned or exchanged, as these items are tailored specifically to your request.
- Exchange Eligibility: Non-customized, unused items can be exchanged within 10 days of delivery.
- Damaged Items: If you receive a damaged or faulty item, please contact us within 48 hours of delivery via WhatsApp, and we will arrange an exchange.
- Exchange Process: Exchanges can be made with any available items in our store. Any price difference and shipping costs will be borne by the customer.
- Return Shipping: Customers must return items using a traceable method (courier or registered post) at their own expense.
- Non-Refundable Shipping Costs: Shipping charges will not be refunded.
- Refund Process: Refund requests will be processed within 7 business days after the item is received at our warehouse. Please note that items must be returned in their original packaging and condition.
Return Address:
Jazaab by Jia Warehouse,
For any queries, contact us at 03471263383